Delete your account or data

VEWIT DM · VEW Integrated Technologies Private Limited

This page explains how to ask us to delete your account or personal data from VEWIT DM, the team inbox app. Accounts are created by an organisation's administrator, so there is no in-app sign-up and no in-app delete button. You make the request by email.

How to request deletion

1. Email [email protected] with the subject VEWIT DM deletion request.
2. Send it from the email address of the account you want deleted. If you are a customer who messaged a business on WhatsApp, include the WhatsApp phone number instead.
3. Tell us whether you want your whole account deleted or only some data (for example, your conversation history).
4. We may reply to confirm it is really you before we act.

Team members: you can also ask your organisation's administrator to remove your account, which takes effect immediately.

What we delete

• Your account: email address, name and role.
• Your push notification tokens and sign-in sessions.
• Your workspace memberships and access grants.
• For customers: the conversation messages and files linked to your WhatsApp number, on request.

What we may keep

• Records we are required to keep by law, or need for security and fraud prevention.
• Messages in a business's own shared conversation history where that business has a legitimate need to keep its records. In that case we will tell you, and you can also ask the business directly.
• Copies held by providers such as WhatsApp under their own policies.

Data in backups or logs is removed in the normal course of those systems being overwritten.

For details on what VEWIT DM collects and why, see our Privacy Policy.