Privacy Policy
This policy explains how VEW Integrated Technologies Private Limited ("VEW", "we", "us") handles information in VEWIT DM, our team inbox for businesses that talk to their customers on WhatsApp. It covers the VEWIT DM website at dm.vewit.io and the VEWIT DM mobile apps for Android and iOS.
VEWIT DM is a business tool. Accounts are created by an organisation's administrator for its own team members; the app has no public sign-up. Customers never install or log in to VEWIT DM: they simply message a business on WhatsApp.
Who this applies to
- Team members who are given a VEWIT DM login by their organisation.
- Customers who send a WhatsApp message to a business that uses VEWIT DM.
For customer conversations, the business that owns the WhatsApp number decides why and how the conversation data is used, and we process it on that business's behalf.
Information we handle
| Information | Whose | Why |
|---|---|---|
| Email address and name | Team members | To create the account and send login codes |
| Login session (a secure cookie) and role | Team members | To keep you signed in and control what you can access |
| Device push token | Team members | To deliver new-message notifications to your phone or browser |
| Phone number, WhatsApp profile name, message text, and photos, videos, audio, documents or locations sent in a chat | Customers | To show the conversation to the business's team and let them reply |
| Internal notes, tags, assignments, message status and sent-by records | Team members and customers | To organise and audit conversations within the organisation |
We do not use advertising identifiers, we do not run analytics or tracking in the app, and we do not collect your contacts or your device location.
How we use it
- To run the inbox: receive, store, display and send messages.
- To sign you in and keep accounts secure, including limiting login attempts and detecting abuse.
- To send notifications about new messages.
- To keep the service running and to fix problems.
We do not sell personal information and we do not use it for advertising.
Who we share it with
We use a small number of trusted service providers to operate VEWIT DM. They process data only to provide their service to us:
- The WhatsApp messaging platform, to receive and deliver WhatsApp messages.
- Push notification services of the Android and iOS platforms, to deliver new-message alerts. A notification can include the sender's name and a preview of the message.
- Cloud storage and hosting providers, to run our servers and store photos, audio, video and documents from conversations.
- An email delivery provider, to send login codes.
Within an organisation, conversations are visible to the team members that organisation has given access to. Different organisations using VEWIT DM cannot see each other's data. We may disclose information if required by law.
How long we keep it
Conversation data is kept for as long as the organisation uses VEWIT DM, unless the organisation asks us to delete it. Login codes expire after 10 minutes and are not stored after use. Push tokens are removed when an account is removed. WhatsApp and our other providers keep data under their own policies.
Security
- All traffic between the apps, the website and our servers uses HTTPS.
- Access is by emailed one-time code, with limits on attempts. Accounts can be removed or signed out by an administrator at any time.
- WhatsApp access tokens are stored encrypted, and our object storage provider encrypts stored files.
- Access to servers and storage is restricted to authorised personnel.
No system is perfectly secure, but we work to protect the information we handle.
Your choices and rights
You can ask us to access, correct or delete personal information we hold, or to remove a team account. Team members should first contact their organisation's administrator. Customers can ask the business they messaged, or write to us directly. We respond in line with applicable law, including India's Digital Personal Data Protection Act, 2023.
To request deletion of your data or account, email [email protected] from the address concerned, or state the WhatsApp number involved. We may need to verify your identity first.
Children
VEWIT DM is a business tool and is not directed at children under 18.
Changes to this policy
We may update this policy. The date at the top shows when it last changed. If a change is significant, we will tell organisation administrators.
Contact
VEW Integrated Technologies Private Limited
[email protected] · vewit.io